Betting Rules

These rules apply to betting and gaming activity available through Koru Casino. A specific game may have additional rules displayed on its information panel, help screen or game interface. If a game-specific rule conflicts with a general rule, the game-specific rule will normally apply to that game. You should check the applicable information before placing a bet, particularly when using a new game or feature.

Koru Casino may make games, betting options and account features available only where they are permitted under applicable Australian laws and other requirements. Availability may differ depending on your location, account status, verification outcome, payment method or the type of activity involved. You are responsible for using the service only when you are legally entitled to do so.

• You must meet the applicable minimum age requirement and provide accurate information when creating and using an account.
• You must use your own account and must not allow another person to access or operate it.
• You must follow the website Terms and Conditions, these Betting Rules and any instructions displayed for the relevant game.
• You must not use the service for unlawful activity, fraudulent activity, market manipulation, money laundering or any other prohibited purpose.
• You should check your bet details, stake, selected game and any available options before confirming a bet.

Koru Casino may refuse, restrict, suspend or cancel activity where this is reasonably necessary to comply with legal obligations, protect the service, investigate suspected misconduct, verify an account or manage technical and operational risks. Any action taken will be handled in accordance with the applicable Terms and Conditions and legal requirements.

Games are settled using the result generated or recorded by the relevant game system. The result shown in the official game record, account history or other authorised system record will generally be used to determine whether a bet wins, loses, is returned or remains pending. You should keep your own record of important transactions and review your account history regularly.

Where a game involves a random outcome, the result is determined by the game’s approved operating system and the rules displayed for that game. Previous results do not affect future results. A run of wins or losses does not create a pattern or guarantee a particular outcome. No strategy can guarantee a win, and the outcome of a game cannot be predicted with certainty.

Payouts and returns

Any return, prize or payout is calculated according to the applicable game rules and the accepted stake. The available return may depend on the game, the selected wager, the result and any rule that applies to that particular product. Koru Casino does not guarantee that a bet will win or that a particular return will be achieved.

A transaction may remain pending while the result, account, payment or compliance information is checked. A pending status does not mean that the bet has won or lost. Once the relevant checks are complete, the transaction may be settled, adjusted, rejected or returned in accordance with the applicable rules.

• A completed result should be checked against the game record and account history.
• If a result appears incorrect, save the relevant transaction details and raise the issue as soon as reasonably possible.
• A bet may be voided or returned where the game is interrupted before a valid result is produced or where the applicable rules require that outcome.
• A result may be corrected if an administrative, system or settlement error is identified.
• Any correction will be made using the relevant game record, transaction information and applicable rules.

Koru Casino may retain records of bets, deposits, withdrawals, account changes, game activity and communications. These records may be used to operate the service, verify transactions, investigate issues, meet legal obligations and respond to complaints.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and only bet with money you can afford to lose. Do not chase losses, borrow money to gamble or continue playing when gambling is affecting your finances, relationships, work, study, sleep or wellbeing.

• Set personal spending and time limits before playing.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential household expenses and financial commitments.
• Use available account tools, including deposit, betting, session or temporary activity controls where offered.
• Ask for support if you are finding it difficult to control your gambling.
• If you choose to stop, request an account break or self-exclusion through the available account support process.

If you believe a bet, result, balance or account action is incorrect, review your account record first and raise the matter through the available Koru Casino support channel. Include the relevant transaction reference, date, game, stake and a clear description of the concern. Do not include sensitive payment details unless they are specifically requested through a secure process.

Complaints may be reviewed using account records, game data, payment information and relevant communications. You may be asked to provide further information so the issue can be investigated. The outcome may include confirmation that the original settlement was correct, a correction to the account record, a return of a transaction or another action allowed under the applicable rules.

These Betting Rules may be updated when the service, games, legal requirements or operating procedures change. The current version published on the website applies to activity from its effective date, unless a different arrangement is required by law. You should check this page regularly and read the rules shown for each game before playing.