Responsible Gaming

Gambling should be a form of entertainment, not a way to make money or manage financial pressure. Koru Casino encourages players in Australia to make informed choices, set personal limits and take regular breaks. Please only gamble with money and time you can comfortably afford to lose.

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Make gambling a safer activity

Responsible gambling means staying in control of how much you spend, how long you play and how often you gamble. It also means understanding that casino games are games of chance. Outcomes are not guaranteed, previous results do not predict future results, and no strategy can ensure a win. Gambling should not be treated as a reliable source of income, a solution to debt or a way to recover money that has already been lost.

In this review

Before you play at Koru Casino, decide what you can afford to spend and how much time you are prepared to use. Consider your normal household commitments first, including rent or mortgage payments, food, bills, savings, loan repayments and other essential costs. Only use money that remains after these commitments have been met. Never use borrowed money, credit intended for necessities or funds set aside for important expenses.

Practical steps to stay in control

Set a spending limit before you begin and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending wherever possible.
Do not chase losses by increasing your bets or playing for longer.
Avoid gambling when you are upset, stressed, tired, intoxicated or under financial pressure.
Do not regard wins as income or assume that a winning period will continue.
Keep your account details private and do not allow other people to gamble through your account.
Review your gambling activity regularly rather than relying on memory.

It can also help to tell someone you trust about the limits you have chosen. A friend, partner or family member may provide useful encouragement and help you notice changes in your behaviour. If gambling stops feeling like entertainment, take a break and consider seeking independent support.

Recognise the warning signs

Gambling can become difficult to control gradually. A single sign does not necessarily mean that a person has a gambling problem, but several signs together should be taken seriously. The earlier you respond to concerns, the easier it may be to change your habits and protect your wellbeing.

Spending more money or more time gambling than you planned.
Trying to win back losses by gambling again or increasing the amount wagered.
Feeling restless, irritable or uncomfortable when you cannot gamble.
Thinking about gambling frequently during work, study, family time or sleep.
Hiding gambling activity, account information, transactions or losses from others.
Borrowing money, selling belongings or using savings to continue gambling.
Missing bills, work, study, social commitments or family responsibilities because of gambling.
Feeling anxious, guilty, ashamed or distressed after gambling.
Continuing to gamble despite problems with relationships, finances, health or employment.
Using gambling to escape difficult feelings, loneliness, stress or personal problems.

If any of these signs sound familiar, consider stopping play rather than trying to solve the concern through another session. A loss cannot be recovered by treating the next game as an opportunity to win it back. Speak with someone you trust and contact an appropriate gambling support service in your state or territory. Support is available for people who gamble and for family members or friends affected by someone else’s gambling.

Take a short self-check

Ask yourself whether gambling remains within your planned budget, whether you can stop when you intend to stop and whether you would be comfortable discussing your recent gambling with someone close to you. Also consider whether gambling is affecting your mood, sleep, relationships or financial commitments. Honest answers can help you decide whether to reduce your activity, take a break or seek professional assistance.

Use limits and time-out options

Safer gambling tools can help you make decisions before emotions or momentum influence your play. Depending on the features available through your account and the rules that apply to your location, these tools may include deposit limits, wagering limits, loss limits, session reminders, reality checks, temporary time-outs or account self-exclusion. Read the information shown with each option so you understand what it controls and when it takes effect.

A limit works best when it is set before gambling begins. Choose an amount and period that reflect your real budget, and do not increase the limit simply because you have lost money or want to continue playing. If a limit is difficult to set, difficult to follow or no longer feels suitable, stop gambling and seek assistance rather than trying to work around it.

Taking a break

A time-out can provide space to step away from gambling for a chosen period. During a break, avoid looking for alternative gambling accounts or services to continue playing. Remove saved payment details where appropriate, turn off gambling-related notifications and fill your time with activities that support your wellbeing. A break is an opportunity to reflect, not a guarantee that gambling-related concerns will resolve without further action.

Self-exclusion

Self-exclusion is a stronger measure for people who want to prevent themselves from accessing a gambling account or service. If you decide that self-exclusion is appropriate, follow the instructions available through the relevant account or support process and provide any information required to apply the request. Do not attempt to open another account or use another person’s account after self-excluding. If you need help selecting an option, contact the available support channel before continuing to gamble.

Responsible gambling tools are not a substitute for professional support. If you feel unable to stop, have significant financial concerns or are experiencing distress, seek independent help as soon as possible.

Support, privacy and player wellbeing

You do not need to wait for a crisis before asking for help. Gambling support services in Australia can provide confidential information, practical guidance and counselling. You can look for a service available in your state or territory through official Australian health or gambling-support resources. Financial counselling may also be useful when gambling has affected bills, debts, savings or other commitments. If you are in immediate danger or feel unable to keep yourself safe, contact emergency services or seek urgent assistance.

Family members, friends and support people can also ask for advice. Gambling-related harm may affect household finances, trust, communication and emotional wellbeing, even when the person gambling does not recognise the problem. A support service can explain ways to set boundaries, protect shared finances and have a constructive conversation without taking responsibility for another person’s decisions.

Our approach

Koru Casino provides responsible gaming information so players can make informed choices. Player accounts and gambling activity may be subject to applicable laws, identity and age checks, account conditions and safer gambling procedures. Do not create or use an account if you are below the legal gambling age that applies to you. Do not gamble on behalf of another person, and do not allow another person to access your account.

Information provided on this page is general in nature and is not financial, legal or medical advice. Gambling involves the risk of losing money. If you are unsure whether gambling is suitable for you, do not play until you have considered the risks and obtained independent advice where appropriate. Please read the relevant account information and terms before using any available gambling feature.

If you are concerned today

Stop gambling and do not try to recover recent losses.
Use any available time-out, spending limit or self-exclusion option.
Tell a trusted person what is happening and ask for practical support.
Review essential bills, account access and payment methods to reduce immediate risk.
Contact an appropriate gambling, financial or health support service in Australia.
Seek urgent help if gambling has contributed to thoughts of self-harm, threats, violence or another immediate safety concern.

Your wellbeing is more important than continuing to play. Taking action early can help limit harm and make it easier to regain control.