Koru Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and Koru Casino. They apply to the website, your player account, casino games, payment services, promotions and any other features made available through the platform. Additional terms may apply to particular games, offers or services. If additional terms conflict with these Terms & Conditions, the specific terms for that game, offer or service will generally apply to that activity.

You may use Koru Casino only where online gambling and access to the relevant services are lawful. You are responsible for checking the laws that apply to you before registering or playing. Koru Casino may restrict access to the website or particular services in any location where access is not permitted. Nothing on the website should be treated as legal, financial or personal advice.

To open and use an account, you must meet all applicable eligibility requirements. You must be at least 18 years old, or older where a higher legal minimum applies. You must provide accurate information and must not register on behalf of another person. Koru Casino may request evidence of age, identity, address, payment ownership or source of funds before allowing access to some or all account features.

• You must use your own details when registering and keep those details current.
• You must have the legal capacity to enter into these Terms & Conditions.
• You must not use the website if you are self-excluded, legally prohibited from gambling or otherwise restricted from using the services.
• You must not create or control more than one account unless Koru Casino has expressly approved this in writing.
• You must not allow another person to access or use your account.

Koru Casino may refuse an application, suspend an account or limit access where it is necessary to comply with law, regulatory requirements, verification procedures, responsible gambling controls, security measures or these Terms & Conditions. If an account is suspended or closed, you must not attempt to create a replacement account without approval.

Promotions and offers

Koru Casino may make promotions, bonuses or other offers available from time to time. Every offer is subject to its own promotional terms, including any eligibility requirements, qualifying activity, expiry, wagering conditions, game restrictions, withdrawal rules and maximum or minimum requirements. Those terms will be made available with the relevant offer and should be read before you participate.

Unless the relevant promotion expressly states otherwise, promotions are intended for one person, one household and one account. Koru Casino may withdraw, cancel or amend an offer where there is misuse, technical error, suspected fraud, multiple-account activity, misleading information or a breach of the promotional terms. You must not transfer, sell or otherwise exchange a promotional benefit.

Responsible gambling

Gambling should be an enjoyable leisure activity, not a source of income. Set a budget before you play, decide how long you will play and take regular breaks. Never chase losses, gamble with money needed for everyday expenses or use gambling to manage stress, financial pressure or other personal difficulties.

• Set deposit, spend or session limits where those tools are available.
• Use time reminders and pause when you reach the limit you set.
• Do not gamble while affected by alcohol, drugs or strong emotions.
• Talk to someone you trust if gambling is becoming difficult to control.
• Request a break, account restriction or self-exclusion if you need time away from gambling.
• Seek independent support from an appropriate gambling-help service or qualified professional.

Koru Casino may apply responsible gambling measures, including limits, monitoring, interactions, restrictions or account closure. A self-exclusion or restriction request may affect access to the account and related services. You must not try to bypass a restriction by opening another account or using another person's account.

Acceptable use

You must use the website lawfully, honestly and in a way that does not harm other users or the operation of the platform. You must not copy, modify, distribute, reverse engineer or commercially exploit any part of the website without permission. You must not introduce viruses, attempt to gain unauthorised access, overload the platform or use scraping, bots or other automated access unless expressly authorised.

Suspension and account closure

You may stop using Koru Casino at any time. Koru Casino may suspend, restrict or close an account where it reasonably considers this necessary for legal, regulatory, security, responsible gambling, verification or operational reasons, or where you have breached these Terms & Conditions. Koru Casino may also take action where an account appears to be dormant, compromised, connected with unlawful conduct or associated with another restricted account.

When an account is closed, any remaining balance will be dealt with in accordance with applicable law and the circumstances of the closure. Koru Casino may withhold or investigate amounts connected with fraud, chargebacks, unlawful activity, technical errors or a breach of these Terms & Conditions. Closing an account does not remove obligations that arose before closure.

Questions and complaints

If you have a question, payment concern, account issue or complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be investigated, including relevant account details and a clear description of the issue. Do not include another person's private information unless it is necessary and you are authorised to provide it.

Koru Casino may review account records, transaction information, game data and communications relevant to a complaint. You should cooperate with reasonable requests for information. If a matter cannot be resolved through the available internal process, you may have rights to contact an appropriate external dispute-resolution body or government authority, depending on the issue and the laws that apply to you.

Changes and governing terms

Koru Casino may update these Terms & Conditions to reflect changes to the website, services, law, technology, security requirements or business practices. The updated version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use Koru Casino after an update takes effect indicates acceptance of the revised terms, unless applicable law requires another form of agreement.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. These Terms & Conditions are governed by the laws that apply to the relevant transaction, user and service, subject to any mandatory rights or protections that cannot be excluded.