Koru Casino Privacy Policy

This Privacy Policy explains how Koru Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you in relation to your personal information.

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Information Koru Casino may collect

Koru Casino aims to handle player information fairly, carefully and only for reasonable business, service, security or legal purposes. The information collected can vary depending on how you use the website and which services you access. Some information is provided directly by you, while other information is created or collected automatically when you use the website.

In this review

The types of information a casino website typically handles may include the following:

Account details, such as your name, date of birth, residential details, login information and other information needed to create and manage a player account.
Identity and verification documents or information used to confirm your identity, age, eligibility and account details. These documents may include information that you choose or are required to provide during verification.
Payment and transaction records, including deposits, withdrawals, account balances, gaming activity, payment method details and information needed to investigate or reconcile a transaction.
Communications and support records, such as messages, requests, feedback, complaints and information you provide when asking for help.
Device, technical and usage information, including your IP address, browser type, operating system, device identifiers, website activity, approximate location information and security events.
Cookie and similar technology data, including information about preferences, sessions, website performance and interactions with marketing or analytics features.

You should provide accurate and current information when opening or using an account. If information is incomplete, inaccurate or out of date, this may affect account access, verification, payments, support or other website functions. You should also avoid sending unnecessary sensitive information through general website forms or messages.

How information is used

Information is used to operate and improve the Koru Casino website and to provide the services requested by players. The purpose of using information depends on the type of information and the circumstances in which it was collected. Typical purposes include:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to enquiries and managing complaints.
Completing identity, age, account and payment verification checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other harmful or suspicious activity.
Maintaining the security, reliability and proper operation of the website, systems and player accounts.
Understanding website use so that services, navigation, content and technical performance can be improved.
Sending service messages, account notifications and other communications needed to operate an account.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
Meeting applicable legal, compliance, accounting, tax, dispute resolution and responsible gambling obligations.

Koru Casino may combine information from different interactions where this is reasonably needed to manage an account, protect the website, confirm identity, investigate a transaction or provide support. Information will not be used for an unrelated purpose where that use would be unfair or inconsistent with the reason it was collected, unless another lawful basis or requirement applies.

When information may be shared

Information may be shared with trusted service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics, auditing or other essential functions. They should receive only the information reasonably required for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, prevent unlawful or harmful activity, respond to legal or official requests, resolve disputes, enforce website terms, or protect the rights and security of Koru Casino, its players and other people. The website does not sell personal information as a general business practice.

Cookies, security and keeping information

Cookies and similar technologies

Koru Casino may use cookies and similar technologies to keep the website working, remember selected preferences, maintain secure sessions, understand website performance and support relevant communications. Some cookies are necessary for core features, while others help with analytics, personalisation or marketing. Cookies may store information in your browser or recognise your device when you return to the website.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some account and security features may be unavailable. Browser settings can also allow you to receive a notice before cookies are stored, depending on the browser you use.

Security measures

Reasonable technical, organisational and access controls are used to help protect information from loss, misuse, unauthorised access, alteration or disclosure. Security measures may include account controls, restricted access, monitoring, encryption or other safeguards appropriate to the information and the service. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling, financial records and business reporting. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights and choices concerning personal information held about you. These rights are subject to reasonable checks to protect account security and may be limited where information must be retained, where disclosure could affect another person, or where a lawful exception applies.

To exercise a privacy right or ask a question about how your information is handled, contact support@korucasino.online. Please use the email address linked to your account where possible and describe your request clearly. Koru Casino may ask for information needed to confirm your identity before responding.

Access: ask for confirmation about whether personal information is held about you and request access to relevant information, subject to applicable limits.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be retained by law or for legitimate security, dispute or transaction purposes.
Marketing consent: withdraw your consent to marketing communications at any time by using an available unsubscribe option or contacting support@korucasino.online. Withdrawing marketing consent does not stop essential account, security or service communications.
Information about handling: ask for general information about the purposes, categories and types of recipients associated with the handling of your personal information.

A privacy request will be considered and handled within a reasonable period, taking into account its complexity, the information required to verify the request and any retention or legal obligations. If a request cannot be completed in full, an explanation may be provided where appropriate. You may also raise a concern if you believe your information has not been handled properly.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices, security measures or applicable requirements. The updated version will be made available on the website, with the latest version applying from its stated publication or update date. Players should review this page periodically to stay informed about how information is handled.